To offer a regular or one-off telephone call and face to face to provide supportive listening to people who have been triaged by our psychological team and meet the criteria for this support.

Tasks may include the following:

• Making telephone contact with a specified service user
• Befriending a service user by offering supportive listening
• Providing relevant, timely information and signposting
• Recognising & appropriately escalating concerns
• Maintaining boundaries and confidentiality

Keys Skills

• Good listening and communication and skills
• Access to a telephone and quiet space for making calls
• Able to follow instructions
• Willingness to help and support staff and patients
• Able to liaise with professional staff at all levels
• Able to demonstrate empathy and compassion
• Adaptable and willing to learn
• Calm and composed
• Punctual and reliable
• Able to work independently and as part of a team
• Understanding of need for confidentiality
• Commitment to uphold Trust core values and NHS policies
• Comfortable in a clinical environment with patients that may be anxious, distressed or acutely unwell
• Ability to show sensitivity, tact, diplomacy and understanding especially in stressful/emotional situations
• Recognition of the importance of boundaries
• Experience of working within a multi-disciplinary team
• At least two years post personal cancer treatment or bereavement related to cancer

 

Ideally 21+

Activities

Advice, Information & Support,Befriending, Buddying & Mentoring

 

Skills & Attributes

Working part of Team, Communication Skills, Helpful & Caring, Listening Skills

 

Skills Description

Good listening and communication and skills • Access to a telephone and quiet space for making calls • Able to follow instructions • Willingness to help and support staff and patients • Able to liaise with professional staff at all levels • Able to demonstrate empathy and compassion • Adaptable and willing to learn • Calm and composed • Punctual and reliable • Able to work independently and as part of a team • Understanding of need for confidentiality • Commitment to uphold Trust core values and NHS policies • Comfortable in a clinical environment with patients that may be anxious, distressed or acutely unwell • Ability to show sensitivity, tact, diplomacy and understanding especially in stressful/emotional situations • Recognition of the importance of boundaries • Experience of working within a multi-disciplinary team • At least two years post personal cancer treatment or bereavement related to cancer

 

We welcome all. Volunteers must go through our checks to obtain an enhanced DBS and must be able to provide documentation of right to work in the UK.