Advice and Information Volunteer - Sutton Carers Centre

Be a lifeline for unpaid Carers—those supporting family or friends with illness, disability or other challenges. As an Advice and Information Volunteer, you’ll connect them with support, resources and services to make caring easier.

About the Organisation

Sutton Carers Centre is an independent charity dedicated to supporting unpaid Carers in the London Borough of Sutton. They offer a wide range of free services to assist individuals who provide care to family members or friends due to illness, disability, or other challenges.

What you will be doing

As an Advice and Information Volunteer, you will be the first point of contact for Carers contacting Sutton Carers Centre. You will support Carers with compassion and empathy, providing them with accurate, up to date advice and information about a range of topics, including local and national services and support they may be entitled to.
 
  • Be the first point of telephone contact for Carers who can be desperate for support and in distress.
  • Support Carers with registration on our database.
  • Provide accurate information, guidance and signposting to services and resources.
  • Support staff by triaging needs and making referrals where appropriate.
  • Preparing promotional materials.
  • Booking appointments with Carers.
  • Checkins with Carers to see how they are doing.

What's in it for you?

  • A highly rewarding role supporting unpaid Carers in our community.
  • Supervision and support from the Adult Carer Services Manager.
  • Gain valuable experience and skills.  
  • Be a part of something meaningful.
  • Full induction and training.
  • Reimbursement of travel expenses.
  • References can be provided after 6 months of volunteering.

What skills will you need?

We’re looking for friendly, team‑oriented people who have an understanding of Carer issues. While previous administrative experience is helpful, it’s not essential. Key skills for this role include:

  • A clear and confident communicator with a confident telephone manner.
  • A calm, approachable, and friendly manner.
  • Good listening skills and empathy.
  • Basic IT skills (internet, email, Microsoft 365); training and support will be provided.
  • Willingness to complete mandatory training and follow the Centre’s policies on Confidentiality, Safeguarding, and Equal Opportunities & Diversity.
  • An enhanced DBS check (arranged and paid for by Sutton Carers Centre).

What's the time commitment and where? 

Time Commitment:

We are looking for people who would like to volunteer on a regular (weekly/monthly) basis for at least half a day a week.

Location: 

Sutton Carers Centre, Sutton Gate, 1st floor, 1 Carshalton Road, Sutton, Surrey, SM1 4LE

 

How can I apply?

Please complete the form below and we will put you in contact with the organisation.   It’s helpful if you can tell us a little about yourself and why you’re interested in this role in the message box below. 

By completing this form you agree for us to pass on your contact details to the organisation.

 

 

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