About the Organisation
Sutton Council's Cultural Services manages and promotes the borough's libraries, museums, and archives, and supports and promotes arts and heritage within Sutton.
What you will be doing
Are you looking for a challenge? Do you want to improve your CV and make a positive difference to the local community? If the answer is yes to all, we need you!
The London Borough of Sutton has recently teamed up with His Majesty's Courts & Tribunals Service (HMCTS), which will allow volunteers to support members of the public by filling out online forms. Support is designed to help those who may be struggling to use online services, particularly those who may not be confident with computers or who have limited access to technology.
As well as supporting members of the public to fill out online forms, you may also help with uploading documents and connecting people with local centres to receive additional support.
This role is not an advisory role. You will support with completing the 6 forms only; which are:
- Appeal a Benefit decision
- Submit a plea deal
- Online Civil Money Claim
- Help with Fees
- Divorce
- Probate
What's in it for you?
- You will receive intense training to do this role accurately
- Improve your CV
- You will meet new people
- You will be appointed to a Volunteer Supervisor who will have regular one-to-one meetings with you
What skills will you need?
- Basic IT skills – able to navigate websites, fill in online forms, and upload documents.
- Interest in people.
- Ability to listen and quickly grasp the key facts.
- Good oral and written English language skills.
- Commitment to confidentiality and impartiality.
What's the time commitment and where?
Time commitment: 2 hours a week
Location: Sutton Central Library, St Nicholas Way Sutton, SM1 1EA
How can I apply?
Please complete the form below and we will put you in contact with the organisation. It’s helpful if you can tell us a little about yourself and why you’re interested in this role in the message box below.
By completing this form you agree for us to pass on your contact details to the organisation.