Since its launch in July 2023, Volunteer Centre Sutton’s Benefits Form Filling project has helped local residents access £587,867.04 in vital welfare benefits — ensuring individuals and families receive the financial support they’re entitled to.
Delivered in partnership with Citizens Advice Sutton and Together for Sutton, the project pairs trained volunteers with residents needing help to navigate complex benefits paperwork. Sessions take place at Volunteer Centre Sutton’s offices or at Sutton Central Library, offering accessible and personal one-to-one support. Plans are underway to expand the service to more locations across the borough soon.
To date, 50 volunteers have supported 471 clients through 471 individual sessions, contributing a remarkable 942 hours of time — with more sessions already scheduled as demand continues to grow.
“Just wanted to say thank you so much for your support in completing the Disability Living Allowance. I am pleased to let you know that I have been offered the enhanced rate. Thanks again – you do an amazing job and make a difference in people's lives. God bless you all.”
— Recent client
The project specialises in supporting residents with a range of forms, including:
- Personal Independence Payment (PIP) – new and review claims
- Disability Living Allowance (DLA) – for children
- Capability for Work forms – including UC50 and ESA50
- Attendance Allowance
For many, dealing with benefit forms can be overwhelming, particularly during times of ill health, disability or financial hardship. The project’s team of 23 currently active volunteers not only provide expert help but also a listening ear and compassionate support at a crucial time.
